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Refund and Returns Policy
Privacy Policy
This Privacy Policy governs the manner in which Mudspire (Mudspire international Proprietorship) collects, uses, maintains and discloses information collected from users (each, a "User") of the www.mudspire.cim website ("Site"). This privacy policy applies to the Site and all products and services offered by Mudspire
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit/debit card information.
Users may, however, visit our Site Anonymously
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information, such as the operating system and the Internet service providers’ utilized and other similar information.
How we use collected information
MUDSPIRE (Mudspire International Proprietorship) collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include and unsubscribe link at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to this privacy policy
MUDSPIRE (Mudspire international Proprietorship) has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and if you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at - care@mudspire.com , whatsapp - 8928548673
Overview
We do not entertain Returns.
However, Returns and Exchange of any Mudspire product is only possible under the following conditions, by way of a credit note.
1. DAMAGED GOODS
We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 2 working days of receipt. A full credit note will be applicable for damaged products if proven to be in original condition and unused. Items cannot be returned on grounds of colour, choice or handwork.
2. WRONG ORDERS
If the item you received is not what you originally ordered, please write to us with your order number and name. We shall ship the merchandise you requested for as soon as we receive our wrongly sent merchandise in its original form and packaging.
Refunds
All refunds are made by the way of a credit note only. If you wish to return or exchange your order because of one of the reasons mentioned above and approved by our QC team. You will be provided with a credit note which can be used for future purchases from our online store. Validity of the credit note will be 365 days from the date of issue of the credit note. There will be no cash or online payment refund for cancellation of order once placed
Terms of Return & Exchange
Once we receive the return product, it undergoes a quality check. Once approved new product will be shipped to you within 10 days from the date of approval from our QC team.
All items to be returned or exchanged must be unused, unworn, unwashed and undamaged by you. Mudspire will not incur shipping or insurance charges on merchandise that is cancelled.
The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the merchandise to us is your responsibility.
The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. Mudspire reserves the right to refuse return or exchange in case of missing packaging.
All returns will only be on credit basis. A credit note will be sent to the billing address/ or on email provided by you.
This amount will exclude shipping and handling charges. Exchange can only be in the form of repurchase via the credit note.
We do not accept returns on specially ordered and customised items under any circumstances since all items have been customised as per your request and post your approval.
If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation
We do not entertain cancellation of order after 24 hours from receiving the order. However if the order is cancelled within 24 hours from the ordering, you will be refunded for the order placed. There will be no cash or online payment refund for cancellation of order. You will be provided with a credit note which can be used for future purchases from our online store. Validity of the credit note will be 365 days from the date of issue of the credit note.
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